Contact Us

To get in touch with XL Recordings USA, please go to the  Contact Us  page.

SHIPPING INFORMATION

Delivery time
When we have the items that make up your order in stock, it is dispatched quickly. If you have pre-ordered an item it will ship to arrive at or around the release date. If you are ordering items along with a pre-order all items will ship together, you should place two orders if you would like the currently available releases immediately shipped.

Sending The Order
As you browse or search the site, add the items you want to the shopping basket. When you are ready to buy, press the checkout button, and then fill in the order form with your full name, email address, street address, and credit card details. You will receive an order confirmation once your order has been accepted, and can expect your order to ship on the  business day following the day your order was placed.  In the case of orders with multiple items, the order will be shipped when all items are available.  So if you preorder one album, and order another currently available album as well, the order won't be shipped until the preordered album becomes available.   

Cancellations
If you want to cancel your order, please tell us as soon as possible. We cannot guarantee always to be able to cancel items from an order - if your order has already been sent out, we won't be able stop it. This means that, generally, the only chance to cancel arises when we are waiting for products that are out of stock. Cancellation requests must be sent by email, quoting your order number, to shopusa@xlrecordings.com
Shipping Information
You can select from a variety of shipping and delivery methods and check their prices using the postage calculator in your shopping basket.

You can also choose to give us a third party delivery address, so you can send your order as a gift.

Please note: If you're shipping in the US make sure you don't give us a PO Box address if shipping UPS, as these deliveries will not be possible with UPS.

Guarantees
All items are guaranteed to be brand new and they should reach you in good condition.

This is subject to the buyer notifying the company within five working days of receipt of the goods and giving a description of the damage / defect. Do not send anything back without our permission. Please report faulty items by email to XL Recordings mail order (shopusa@xlrecordings.com) - we will send you return instructions.

Your orders are processed by Matador Direct, which is a US-based mailorder service that sales and marketing activities 4AD, Beggars Banquet,  Matador, and XL Recordings. XL Recordings can supply the US distributed catalog for these labels.

TECHNICAL STUFF

BROWSERS

We have tried our best to make this site work with IE 6. While this site might work OK for you, it’s not supported by us, and there will probably be a few problems. For a better browsing experience, why not  get Firefox 

PRIVACY

PRIVACY STATEMENT

This web store is run by XL Recordings who is owned by The Beggars Group.

We want to look after all data fairly and securely. Any information you give us about yourself will be stored by us and may be disclosed to, processed and used by ourselves, or Easy Pay (a division of Chase Merchant Services) who assist us in providing services to you. e.g. we may use the information to confirm identity or credit details, for fraud prevention procedures, money laundering checks, audit confirmations or debt collection procedures. This may involve transferring your data to countries outside the United States economic area. XL Recordings or Easy Pay may use and analyze your data to give you information about products and services which may be of interest to you.

We will not disclose your information to any other third parties.

You must keep secret any personal identification numbers or other security codes that we give you for access to the XL Recordings web store system, and comply with all reasonable instructions that XL Recordings issues in relation to keeping such personal details safe. You should also make sure that any internet payment transaction you make is done in a secure environment. So make sure no one is looking over your shoulder, right!

TERMS AND CONDITIONS

Prices
Prices quoted on this web store are subject to change over time, although once the item has been placed into your shopping cart, the price will not change.

Stock
We only sell brand new CDs, LPs, DVDs and videos, not used items. Most items we carry in stock and can be dispatched quickly. Items which are not in the building when we receive your order can take up to 10 days to be ready for dispatch.

Secure Web Order & Credit Card
We can only accept Mastercard, Visa, Discovery and American Express cards for payment. Your card is debited at the point of checkout, orders may be canceled if the order has not yet shipped.

Credit card fraud attempts will be reported to the authorities.

When entering credit card details take GREAT care that they are correct as this is the most common cause of delays. The credit card number is the long number across the middle of the card (NOT the "Card No." sometimes printed at the bottom) and it should contain no letters. Enter the expiry date (NOT the valid from date). Switch users must also include the issue number.

Thanks for shopping with us!